Due to the nature of the item, for hygiene purposes there are no refunds or exchanges. In the unlikely event you receive a damaged item, we will gladly replace it. It must be returned in its original packaging, unopened.
Please email us at email@example.com to submit any further concerns or queries and we will reply to you within three business days.
All orders are sent via Royal Mail to the address provided on checkout. If you have paid through Paypal, then orders will be sent to your Paypal address. Please ensure the address provided on checkout matches the shipping address in Paypal.
Once your item has been dispatched, it should arrive within 1-5 working days in the UK, 5-10 days in Europe, 7-20 days for the rest of the world.
Depending on circumstances it can take longer to to deliver your item, therefore we reserve the right to deliver the goods within 28 days.
We try to keep postage as low as possible, and charge a flat fee for orders. All orders over £30 within the UK will receive free shipping. Below are the shipping costs:
Rest of the world: £6.50
Items are sent out via Royal Mail Delivery/Royal Mail Signed For Delivery (This is a service which requires a signature upon delivery).
UK orders which are sent via Royal Mail can not be queried until 7 working days have elapsed. EU/Rest of the world orders can not be queried until 15 days have elapsed.